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Deliveries and Collections

RIGHT! LET’S TALK DELIVERY!

COVID-19 Contactless Delivery

Drivers + NOMU staff have been instructed to not make physical contact with any customers and keep a safe distance at all times. Packages will be placed on a surface indicated by our customers, the driver or staff member will then back away and allow the customer to pick up their package themselves.

IMPORTANT: If this does not happen, please immediately let us know so that we can address it with the courier/delivery service as a matter of urgency!

Delivery Fees

Flat rateFree Delivery
Main Centre R95Orders over R750
Outlying AreasR150Unfortunately not available

Couriers

Unless you have indicated that you would prefer us to use someone else, your order will be dispatched to you for delivery with our preferred courier, Seabourne Express. www.seabourne.co.za

Now, Seabourne Express does have one or two practical things that you need to know about!

  1.  They deliver from Monday to Friday, between 08h00 and 17h00.
  2.  If you have special requirements to deliver on a specific day of the week, you need to please specify under the ‘Shipping & Handling’ section in your Delivery Note / Special Instructions block.
  3. Once your order is dispatched from our warehouse, you will receive a dispatch email and/or SMS informing you of your waybill number and the link for you to track your order.
  4. Delivery times are estimated as follows:
    • Main Centres:   4 – 5 working days.
    • Outlying areas: 6 – 7 working days.

As much as we appreciate and always strive for the fastest delivery times possible, things just don’t always work out that way. We have decided instead to take a more pragmatic approach, reflected in more realistic timing, to avoid disappointment! So, we will promise a little less, but aim to deliver a LOT more! Thank you for your understanding.

Please note that these delivery times are estimations. For exact times, please contact our couriers on 021 386 9918 or info@seabourne.co.za

You also have the option to personally collect your delicious goods from the NOMU Factory Shop, Unit 6 Concorde Park, 35 Concorde Crescent, Airport City, Cape Town International Airport. You will be notified when your parcel is ready for collection.

Collection times are between 9 am and 4 pm, Monday to Friday.

For more information about deliveries or collections, or if you want to track your order, please feel free to contact us at 021 386 2000 or email us at hello@nomu.co.za.